Call Evergood Travel on 0333 2341 888
Please find some useful General Information as well as the Terms and Conditions that apply when confirming a holiday with Evergood Travel
1. Holiday Offers
The following applies to any offers published by Evergood Travel, be those offers on the website, e-mail, or any other deviation of marketing activity such as newspaper or magazine article:
- All offers we advertise are valid for new bookings only.
- All prices being advertised are based on 2 adults travelling (unless otherwise stated).
- At the bottom of every offer will be a “summary of inclusions”. Any extras would be at an additional cost to the price advertised.
- While accurate at time of publication, all prices being advertised can change due to fluctuations in exchange rates, taxes, and are contingent on the availability with suppliers, such as airlines and hotels. Prices are therefore indicative, with an exact cost only determined upon acceptance of payment and after the booking is confirmed to you by means of a confirmation invoice.
2. Booking Process
Please note that in order to confirm a booking, we will have to take some basic details from you. These details can vary depending on the nature of the exact holiday, but will typically include your names for the people travelling, dates of births, address and contact information; and in some cases it may be required to take other sensitive information such as passport details.
3. Travel Insurance
As a company we do not sell/provide travel insurance, however it is strongly recommended that customers do take out adequate travel insurance for their upcoming travel plans. Travel insurance may facilitate the recovery of cancellation charges and, since the unexpected can always happen, it is advisable to always have travel insurance in place when you have a confirmed holiday. Check your travel insurance providers policy document/s for full and accurate details of your personal cover.
4. Requirements for Travelling to and from the USA
The USA operate a Visa Waiver Program (VWP) allowing the majority of British Passport Holders to obtain a visa online by method of an electronic application. This type of visa application for the USA is called an ESTA (Electronic System for Travel Authority).
Clients should make sure they fulfil the criteria as defined under the VWP, and process their application on the ESTA website - https://esta.cbp.dhs.gov/esta/
There is a nominal charge for the processing of an ESTA (currently $14 per passport) payable directly during any application, and the visa is valid for 2 years from the date it is issued to you. We therefore recommend for the applications to be done well in advance of departure date.
For non-British passport holders, we would recommend clients check their individual entry requirements directly with the US Embassy.
5. Other Passport & Visa Requirements
It is always recommended that passengers travelling on holiday have the following:
These are standard but important passport requirements for a lot of countries and territories worldwide.
Our team will always advise/direct customers on how to ascertain their visa requirements, however it is always the customers own responsibility to check their individual requirements and fulfil any visa requirements for the destination they are visiting. We recommend the below website for checking visa requirements:
For up to date advise on health requirements (such as jabs and inoculations) customers are recommended to consult their General Practitioner at least 8 weeks prior to their UK departure. While we can offer our customers general advice for the destinations we feature, everyone’s medical situation can be different so consulting your GP is the most reliable source for advice.
A useful online portal to check for any general medical requirements specific to your destination is the Travel Health Pro website
7. Foreign Travel Advise
For BRITISH passport holders. an official medium through which to ascertain up to date travel advise is the Foreign & Commonwealth Office (FCDO).
This will include advise and information on safety, health, local laws and customs, and also provides general advice on visa and passport requirements.
NON-BRITSH holders (including other EU Nationals) should obtain advice from the Embassy, High Commission or Consulate of their destination, or country(ies) through which they are travelling.
Note: While Evergood Travel Limited as industry experts will offer general advice to all of its customers in relation to travel requirements - such as passport, visa, and medical requirements - it is entirely the customers responsibility to check and fulfil any such travel requirements relevant to their itinerary. As such Evergood Travel don't accept responsibility in the event that clients are unable to travel due to non-compliance with passport or visa requirements, and indeed any other immigration criteria specific to their itinerary. It is also the customers’ responsibility to bear the cost of any visa or immigration requirements, such as the processing of a tourist visa, fees payable at customs, and the payment of arrival and/or departure taxes at airports.
8. Travelling with Children
It is worth highlighting that some destinations that customers travel to (such as South Africa) may require they take a copy of the children’s birth certificates to present at Customs and Immigration.
8. Lead Name
It is entirely the responsibility of the lead name to ensure the accuracy of all information provided to Evergood Travel (for example the spelling of passport names & dates of birth) and to check the confirmation invoice immediately upon receipt for any omissions. It is recommended that invoices should be checked by the lead name inside 24 hours of receipt to mitigate any financial risks in the case of discrepancies.
10. External Websites
While always designed to be helpful, we cannot be held responsibile for the contents of other websites to which we provide a link or otherwise reference on this website. We are neither responsible for, nor do we control, the privacy policies on external websites, and it is suggested you check the relevant terms of any website you should visit. Subsequently we cannot be held responsible for any consequences that might arise from you visiting and engaging with external websites.
1. This Contract: This contract, which exists between the customer (you/them/their) and Evergood Travel (we/us/our) commences upon a) the collection of a requisite payment amount for the processing of your holiday booking and b) the issuance of your individual booking invoice. At this point, where both stages (a) and (b) are fulfilled you are bound by the terms and conditions of this contract, plus any further conditions that might be unique to your booking and made clear to you at time of confirmation. Please note that the company (Evergood Travel Ltd) reserves the right to cancel a booking after the deposit is paid, and offer a full immediate refund, before a confirmation invoice is issued to you.
2. Deposits: All holiday packages are confirmed on a 10% deposit, unless different terms are advised prior to booking. The balance deadline for all bookings is 12 weeks prior to departure date (defined as 84 days), unless otherwise stated at time of booking. On occasion, a supplier might impose terms that supersede our own conditions of payment. At such a given time, we reserve the right to contact the client to advise on this and offer a refund should the new terms be disagreeable.
3. Payment: We will accept payment from any major card (debit card, visa credit card, mastercard credit card, amex) without any charges or handling fees applicable. On all of our confirmation invoices, we provide clients with our company banking information as a secure method of payment, and for those wishing to settle their balance payments at a later date by method of bank transfer.
4. Amendments: It is understood that on occasion clients need to make amendments to their holiday, and where possible we will always assist. However, please note that any changes will be subject to the conditions of our suppliers. In some cases, it may not be possible to amend a holiday booking, otherwise there may be costs associated with processing the change required/requested. It should be noted that name changes, or any other alteration of an airline ticket, will usually incur a 100% cancellation fee, along with the current cost for rebooking.
5. Curtailment: While we will always assist clients with any emergencies if you choose, or are forced, to return home early, please note that we cannot refund the cost of any services that you have not used, nor are we liable for any additional costs incurred as a consequence of curtailment. In certain circumstances, your travel insurance provider may offer you cover for curtailment, and any claim to recover costs should be directed at them.
6.. Cancellation Process: For security, to process a full cancellation of any booking we must receive written authorisation to do so, coming from the lead name on the booking. The written authorisation should acknowledge the customers understanding that normal cancellation terms will be applied. With this instruction, Evergood Travel will then proceed in cancelling the booking, and only upon confirmation from our suppliers that all components have been cancelled will we issue the customer with a cancellation invoice and process any refund applicable. (Please note that in most cases, a cancellation invoice document will be required for customer looking to make a claim through their insurance provider).
7. Cancellation Terms: Unless stated otherwise when the booking was made, below is the scale of cancellation charges in relation to your holiday booking with us:
84 Days or more prior to departure: Loss of deposit.
83 - 56 Days prior to departure: 25% of the holiday cost.
56 - 30 Days prior to departure: 50% of the holiday cost.
29 Days - departure date: Non-Refundable.
Note: in some instances, the terms of our suppliers may be more restrictive than our own, in which case the terms of the supplier will overrule the above matrix and a higher charge might apply. Examples of this might be a promotional airfare or room rate that has a non-refundable policy.
8. Force Majeure: Evergood Travel do not accept liability where the fulfilment of this contract is impacted by cases of force majeure; nor do we accept responsibility for any loss or damages arising from the same. For the purposes of this contract, force majeure means any event or circumstance that makes the fulfilment of this contract impossible, impractical, or unsafe to the customer, and that could not have been predicted and/or avoided on our part, even with all due care being exercised. Examples would include civil action, industrial action, terrorist activity, technical or operational issues with transport services, adverse weather conditions, natural disasters, and other such events outside of our control. With this in mind it is recommended for customers to check their travel insurance providers cover on such elements of their trip.
9. Holiday Changes by Us: Since a lot of holidays are booked well in advance, there may be instances where we are forced to make changes to your trip. In most instances this will be a by-product of our suppliers (airlines, hotels etc) making changes to your booking which couldn't have been predicted at time of booking. While we will always notify customers of any serious alterations to their trip. we reserve the right to make any changes to a holiday and within the parameters detailed below:
Insignificant Changes: We reserve the right to make insignificant changes to your holiday as required, and without compensation afforded. Insignificant changes will be classed as (but not limited) to the following: a change of airline carrier, a change in aircraft type/model, a change of flight number or flight path, changes to pre-assigned seating, a change of hotel to an equal or higher standard (possibly due to building work, emergency relocation etc.), and alteration of your outbound and inbound flights within a 12-hour period of the original.
Significant Changes: Most changes that occur are usually minor, but on rare occasions there may be a significant change to your holiday program. Significant changes will be classed as (but not limited to) the following: a change of flight time by more than 12 hours, a change of UK Airport (where the new airport is more than 100 driveable miles from the original), and accommodation downgrades that constitute a *significant portion of your trip. Where significant changes occur, you are entitled to either accept the alternative/s offered by Evergood Travel, or a refund of the holiday. In the case of any significant change, Evergood Travel will apply compensation of £25 per person unless inside 7 days when the figure is increased to £50 per person.
*Classed as 25% or more of your total room nights, with the exception of escorted tours where the accommodation amendment is considered a lesser issue and not the focal element of the trip.
10. Surcharges: On very rare occasions the cost of your holiday might be altered after booking. Such instances include fuel surcharges imposed by airlines (which would often come with a new deadline for the flight costs to be fully paid before imposing), Government & local tax increases, exchange rates, new airport taxes etc. To avoid such cases, Evergood Travel will protect the client from any such increases up to 2% of the original booking value, and only ask for the differential above that amount from the customer. Any surcharges beyond this level of protection must be paid on the balance deadline detailed on the invoice, otherwise within 14 days of a surcharge invoice being issued. In the case of any increases that amount to more that 10% of the original holiday cost, the customer is afforded the right to cancel their holiday otherwise book an alternative offered.
11. Price Guarantee: For the circumvention of section 10 Evergood Travel will guarantee the price of the holiday if full payment is received at time of booking. However please do note that where full payment is received in order to guarantee the price, Evergood Travel's suppliers may be paid earlier than the usual requirement, and the terms of cancellation might deviate from those detailed in section 7. Most notably this is the case when airlines are paid in full for their flights before their regular issuing deadline. This again leads us to recommend customers have their travel insurance in place at time of booking, especially where higher payment is volunteered from the client, in case of unforeseen events that see the booking go through a cancellation procedure.
12. Cancellation due to Extraordinary Circumstances: On occasion, customers may be travelling to an area where new circumstances make it unsafe or simply impossible to travel to. Please note that your right to cancel will only apply if the Foreign and Commonwealth Office advises against travel to your destination. At such a time, customers are permitted to cancel their holiday or rebook within the new terms issued from our suppliers at the time.
13. Flights: We would note that airlines continually amend their international and domestic flight schedules, aircraft models, flights numbers, flight path, and sometimes it will be the case that your flight information is affected and updated. Any times on our website, and the times on your confirmation invoice, are therefore indicative and are subject to change. Inside 21 days of departure we will issue you with your documents, including e-ticket/s, and will check these for accuracy at time of distribution. Airlines can however still make schedule changes right up to departure. When changes occur within this time-frame, we will make every effort to notify you, and invariably give customers advance warning, however you alone are responsible for reconfirming your own flights prior to departure. This is especially relevant with respect to return journeys, after you have left the UK.
Please also note that the times shown on your e-ticket documents are local times, and check-in time is advised at least 3 hours prior to flight departure, both outbound and inbound. In the case of major flight delays, customers might be entitled to compensation under EU law. Advise can be obtained from the Civil Aviation Authority (CAA) and claims must be made through the airline directly not the tour operator. Any complaints can be directed through the CAA.
14. Excursions: Any tours that you might book through us are not part of your contracted arrangements with us. We are not responsible for the provision of the tour, nor anything that happens during the provision of the tour by the service provider. (As an intermediary we will of course assist where possible with any issues that might arise with such elements of the trip).
15. Suppliers Conditions: The suppliers we use (flights, hotels, transfers, tour providers etc) will have their own conditions and to which you are bound to. Some of these terms might limit the suppliers’ liability to you. You can always request a copy of any supplier terms from our office or from the supplier directly. Examples of this will be the airlines terms of carriage, and suppliers’ rights to cancel their contract with you in the event on unruly behaviour, violence etc.
16. Special Requests: If you have any special requests and/or requirements that are not automatically a part of your holiday arrangements, please be sure to advise us prior to travel so that we can notify and arrange with the suppliers. We will make a note of any requests that have been processed on your invoice once we have had received an acknowledgment from the relevant supplier/s, however please note that the fulfilment of these requests is the full responsibility of the supplier/s in question and is subject to availability. We cannot accept bookings that are conditional on a request being fulfilled, all such bookings will be treated as a request only without any liability.
17. Baggage: Different airlines have different policies with respects to baggage allowances, and those policies can change up until your flight departure. Allowances for checked luggage as an example can range from 0kg to 50kg, with individual items not able to exceed 30kg in weight for lifting purposes. You should be sure to pack any medication, valuable items, photographic film in your hand luggage. You should always check your baggage allowance/restrictions prior to travel, and Evergood Travel accept no responsibility for issues or costs that might arise from breaching the conditions of the airline. For details on any restrictions with respects to luggage items, you should check with the airline/s you are flying with.
18: ATOL (Air Travel Organisers License):
We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number , issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
19. Single Element Bookings: Please note that Evergood Travel does not provide financial protection to the customer for single-element bookings. Primary examples of single Element bookings would be accommodation only and car hire only. In the instance clients have a single element booking, it is recommended that they ensure their travel insurance is of a sufficient level of cover.
20. ABTA: Evergood Travel Limited is a member of ABTA, membership number Y6579. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
21. ABTA Resolution: We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
22. Advance Passenger Information: In some instances, our government requires airlines to register your passport details in their booking system, prior to your UK departure. We may therefore be required to ask for some personal information from your passport in order to fulfil this legal requirement of the holiday. Where passport details are provided to us, they will be registered securely in the booking.
- To enable us to process your booking in its entirety, which may require passing your details to third-parties (such as airlines, hotels), and concurrently providing those details to countries who may have different legislation in place with respects to the use of personal information, or where less stringent controls might be in place to that of the UK.
- For compliance with legal requirements, such as disclosing your details to regulatory bodies and public authorities.
- For our own marketing by means of post, email or telephone, so that we might get in touch with our current offers and services. Please note that we will always ask for your consent for this use of personal information.
24. Complaints: We always make every effort to ensure your holiday runs smoothly and have measures in place to remove the element of chance as far as possible. Despite this, if you encounter a problem during your holiday, you are first advised to inform the relevant supplier (for example the hotel in the case of a hotel issue) who will endeavour to solve the problem. Should the issue remain, you will be able to contact Evergood Travel on the contact details provided on your documentation. If the problem cannot be resolved, and you wish to complain upon your return, please address complaints to us within 28 days of your return date. All correspondence should go to the address: Evergood Travel, Evergood House, The Chase, John Tate Road, Hertford, Hertfordshire, SG13 7NN.
25. Law and jurisdiction: This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
26. Changes: We reserve the right to make changes to our Terms & Conditions at any time. You should always check the Terms and Conditions on our website for any such changes, or read any emails sent to you notifying of the same.